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about Precision Garage Door
Precision Garage Door of Gulfporthas received 5 reviews, averaging 1.00 Stars:
Biloxi, MS
We are very sorry to hear that you were disappointed in our service, even after refunding you the agreed-upon service call fee from our previous conversation. We were contacted to come to the property to perform service and were unaware that you would have liked tech support for this issue as this was the first time we had been to that property and were unsure of what could have been causing your phantom operation. In the future, if you are in need of tech support, you can mention it when you call in or reach out to Chamberlain, the manufacturer of your operator. We at Precision Door pride ourselves on providing excellence in customer service, and we are saddened to see we missed the bar with you.
Long Beach, MS
The repair man did the evaluation. I did not tell me that my garage door opener had no remote compatible with it until after I paid him to make my garage door go up and down the pontes he did evaluation which I paid $50 for but did not tell me the whole evaluation until I paid him the hundred dollars to fix my door, so I have a garage door opener that has no remote compatible with it. Had I known that I would not have fixed it to go down would’ve simply bought a newer model so that I could have a garage door remote to go with it. I do This is a Precision problem. I think it was a technician problem who wasn’t completely honest, in his work.
- Kevin Fornett
Biloxi, MS
I called for a quote to replace a broken spring. Was told that it would cost between $88 - $168 depending on the size of spring. This info was also on the iPad when he arrived. I was given a time frame of 12-2 and technician did not show up on time. Technician was friendly but quoted me almost $400 dollars which is doubled what was quoted. If I knew that from the beginning, I wouldn’t have schedule the service. Then he tried to charge me the $50 service fee after refusing to replace the spring because of misquoted amount. He eventually waived the fee and left. This is bad business and not a good look, wasted a whole day.
- Son Le
Moss Point, MS
Was not satisfied paid for parts to get repaired and it's back not working in less than 8 hours
- Gartina Magee
Product:
Kiln, MS
When the repair was completed, I asked the technician several times about the battery backup in April 2019. After the hurricane, I discovered I had no battery backup. The unit mal functioned and today was the service visit. The technician stated 2 reasons for the malfunction: 1. Employee error. 2. Equipment should have had a recall. They have haf numerous calls for the same malfunction. With the power outage, the unit lost its short term memory. Yet, I was still charged a service visit. The technician asked if I wanted battery backup for a $100 cost. I refused because I am not certain if I will do business with Lrecision again. He stated they would send me a PDF file on how to troubleshoot the unit. I am waiting to see if they are going to send it to me or if this is more telling the customer what they want to hear.
- Wayne Galbreth
Product:
(228) 357-9699
(228) 357-9699(228) 207-7571
(228) 207-7571(228) 202-1030
(228) 202-1030
Technician could have solved my problem over the phone just by telling me that I need to change the code of the Garage opener. Instead I was charged $145 for changing the code for an unnecessary visit.
- Angelos Vamvakas