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Honesty is a key improvement area that precision should focus on. I thoroughly researched my options prior to contacted precision and found replacement springs for my Wayne Dalton Torquemaster Plus counterbalance system by size and weight. I placed the replacement parts I'm my cart totalling $108.98 and they remained there pending the results of precision's findings and suggestions. I was immediately told by the technician that the springs had failed and that they could not be repaired or replaced because they were no longer available and discontinued (NOT TRUE). This was shocking news to me because I had what was required to repair the springs sitting in my Wayne Dalton's cart. I was then told that I should replace the system with precision's over $600 system "UPSELLING" that came with a limited warranty due to my proximity to the water front. After an overwhelming "NO" to that suggestion, I was presented with an alternative suggestions of an inferior precision unit for over $300 with only a 1 year warranty, after the technician contacted management. Again, an overwhelming "NO" to that as well. Had I not performed my due diligence in researching my options, I may have possibly thought about those suggestions longer than the second it took me to say "NO", but the results would have definitely been the same. I do not think this is an employee issue, but it seems to be an employer issue of pressing the employees to push precision's products at the expense of the customer. This review is not to (in any way) reflect the technician in a bad light. I feel like he was performing his job as trained, he was extremely professional, but seemed to be misguided by a push to sell precision's products and "UPSELLING". .

- Terrell

Prompt response time, friendly and knowledgeable technicians. Would recommend!

- All American Doors

Thank you for your kind review! We greatly appreciate your business!

The spring on my 10 year old garage door broke on a Friday evening. While researching repair companies, I was impressed with the reviews of Precision Door Service. I called at 8:30 PM and had an appointment for 8:00 - 10:00 AM Saturday morning. Kinsman called at 8:00 AM and arrived 20 minutes later. He examined the garage door and gave me three options to repair the damage. After choosing, Kinsman completed the job in about an hour, cleaned up all the trash, and explained everything he did. I highly recommend this company to anyone needing garage door work.

- Robert Fraser