Review:

I called for a quote to replace a broken spring. Was told that it would cost between $88 - $168 depending on the size of spring. This info was also on the iPad when he arrived. I was given a time frame of 12-2 and technician did not show up on time. Technician was friendly but quoted me almost $400 dollars which is doubled what was quoted. If I knew that from the beginning, I wouldn’t have schedule the service. Then he tried to charge me the $50 service fee after refusing to replace the spring because of misquoted amount. He eventually waived the fee and left. This is bad business and not a good look, wasted a whole day.

Review:

Was not satisfied paid for parts to get repaired and it's back not working in less than 8 hours

Review:

When the repair was completed, I asked the technician several times about the battery backup in April 2019. After the hurricane, I discovered I had no battery backup. The unit mal functioned and today was the service visit. The technician stated 2 reasons for the malfunction: 1. Employee error. 2. Equipment should have had a recall. They have haf numerous calls for the same malfunction. With the power outage, the unit lost its short term memory. Yet, I was still charged a service visit. The technician asked if I wanted battery backup for a $100 cost. I refused because I am not certain if I will do business with Lrecision again. He stated they would send me a PDF file on how to troubleshoot the unit. I am waiting to see if they are going to send it to me or if this is more telling the customer what they want to hear.